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My JeVois camera ccd is missing the blue color on video feed

0 votes
Hello, I just received the JeVois camera, and put a SD card flashed with the last image

The camera image is very dark, the blue colors are missing.

Does the camera need a replacement ?

Can I try to open the camera to check the ccd connexion ? (The box is glued well..)

Any advice ?
asked Apr 14, 2017 in Hardware Questions by arkeon (120 points)

1 Answer

0 votes
Sorry to hear that, looks like your camera was shipped before the second round of testing which we did on all the final shipments, and which we are doing now for all future units (so each unit gets to run the burn test twice, on two different days).

We will contact you with some steps to try and if those fails we will send you a replacement unit to try out.
answered Apr 14, 2017 by JeVois (39,960 points)